KEYBOX, READERKEY2 AND KEYBOX RETURN POLICIES & FAQs
This is a list of the topics covered on this page. Click on the name of the topic to see the FAQs associated with it.
The RISCO ReaderKEY is a leased item; you must pay a $50 deposit and a pro-rated yearly lease ($12.50 + tax/month). The billing cycle is per calendar year (January-December). The RISCO RediSAFE is a purchased item at a one time cost of $97 plus tax.
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Your KEY and SAFE's are compatible with other Board systems throughout Utah, except in Park City and St. George areas.
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You may purchase as many SAFE's as you need. We ask that you please bring your KEY in with you when you purchase SAFE's.
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Turn your KEY on by holding down the RED button, and then enter your personal Pin NUmber. A screen should appear with the option "Press: 1=KEY"; press 1; next hold your KEY up to the SAFE lens to lens (make sure they are touching) and press 1 again.
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You will only be able to open a shackle if the SAFE is yours. You will turn on your KEY by holding down the RED button, and then entering your personal Pin Number. A screen should appear with the option "2=SHK"; press 2. Next, hold the KEY up to your SAFE (lens to lens), and press 2 again.
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It could mean a few things:
* Your KEY was not properly programmed and will need to be reprogrammed in the Board Store.
* The SAFE has lost it's programming and will need to be reprogrammed in the Board Store.
If this occurs, please call the Board for assistance (801)542-8870.
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Once you have powered on your key and selected option 1 or 2, you have 2 minutes to place your KEY up to SAFE to release the shackle or open the key tray.
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After turning on the KEY and entering your personal Pin Number, you will press 3 to select the Menu option. After selecting the MENU, you will ned to press 2 to scroll through all of the options. When you find the option you want, press 3 to select that option.
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There are 3 ways you can check the activity of your SAFE:
1. Logon to the RISCO website and click "Reports" and then "Showings". Choose the "Showing Activity on My Listing" option. This online Adobe Acrobat file will display showing activity recorded by other agents on RediSafe's assigned to you.
2. Use your KEY (while you are at the SAFE) to download the information by following the steps in the ReaderKEY Manual under "READ REDISAFE ACTIVITY" on page 15.
3. Take your safe off the house and bring it to a computer that has the RISCO software installed. Right click on the RISCO icon and selct "Safe Activity". Line your key up to the safe and select "OK"; leave the key in place until reading is done.
If you use your KEY to download the information and need help finding out information on who the agent is, please contact the Key Department.
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You may sell your SAFE's to other agents for what ever cost you decide. You have to write up a Bill of Sale with the serial numbers of the SAFE's and both the seller's and buyer's signatures. The buyer will need to bring the SAFE's and a copy of the Bill of Sale up to the REALTOR Store® in order to have them reprogrammed with their name and to match up with their KEY.
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If you have questions about the Salt Lake Board of REALTORS® that haven't been answered on this page, please email our webmaster and she will respond to you shortly with the information you need.
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The RISCO ReaderKEY is a leased item; you must pay a $50 deposit and a pro-rated yearly lease ($12.50 + tax/month). The billing cycle is per calendar year (January-December). The RISCO RediSAFE is a purchased item at a one time cost of $97 plus tax. The pro-rated Pricing Chart for the ReaderKEY is visible HERE
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Your KEY and SAFE's are compatible with other Boards throughout Utah, except in Park City and St. George areas.
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You may not lease another KEY as long as you have a working one in your possession. If you have an assistant, we do offer an assistant KEY that will only open the shackles of your SAFE's. You may purchase these KEY's for $85.
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Press and hold the RED button until it turns on.
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Logon to the RISCO Website by entering the Board I.D. 8355, the serial number found on the back of your key and the pin number you use every time you use your key. Click on the "Download ReaderKEY2 Client" link found on the left hand side. On the next page, scroll down to the bottom and click "Continue".
* If using Internet Explorer, click the "Run" button on each pop-up window and then follow the installation instructions.
* If using the Mozilla Firefox browser, click "Save" on the pop-up window and save the file to your desktop. Wait approximately one to 2 minutes for the file to finish downloading. Find the ReaderKey2 Client.exe icon on your desktop and double-click it. Follow the Installation Wizard Instructions to complete installation.
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Update your KEY using the software downloaded from the RISCO Website. Once installed, the software will detect and update your key in just a few seconds whenever it is connected to the computer by your USB cable. Your PC must be turned on and have an open internet connection.
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Your KEY will expire once every seven (7) days. The exact date of expiration is determined by the date you last connected it to your computer. Your next expiration date will display beneath your name when you turn the KEY on. Please note, if you ever manually enter an update code, this update will only last until midnight of the day the code was entered.
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You must recharge your battery at least once every week by connecting it to your computer for a minimum of 3 hours. While your key is attaced to your powered-on computer, the battery will begin charging afer one minute. When charging completes, your KEY's display reads "Recharging Complete. In order to avoid unexpected power loss, we recommend that you plan to charge your key on a schedule similar to a cell phone.
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The ReaderKEY2 Client Software is only compatible with Windows 2000 or XP, Home, Professional or Media editions.
* If you are using an Apple Macintosh Computer (Mac), please read this.
* If you are using the Mozilla Firefox browser, the steps for downloading the software may be different than the online instructions suggest. When the first dialog box pops up, Firefox users will need to save the file to their desktop before installing. Once you have saved the file, wait approximately on to two minutes to ensure the download is complete. Double click the ReaderKey2 Client Icon now visible on your desktop and follow the instructions displayed in order to complete the installation.
* For any error messages, please call RISCO at 1-800-929-0193
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When not in use, the ReaderKEY will shut itself off after 7 seconds to conserve energy.
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Turn your KEY on by holding down the RED button, and then enter your personal Pin Number. A screen should appear with the option "Press: 1=KEY"; press 1; next hold your KEY up to the SAFE lens to lens (make sure they are touching) and press 1 again.
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Absolutely NOT! You and your Broker are the only ones who may ever use your KEY. We promote this system as a safe and secure system and all of us need to make sure it stays that way. If you let anyone (other than your Broker) use your KEY, fines will be applied and your KEY rights will be revoked. The KEY is a privilege for authorized REALTORS® only.
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The "Clocked Stopped" message means that the battery in your KEY has died and lost it's programming. If your KEY says "Clocked Stopped", you will need to connect the KEY to your computer with the USB cable and let it go through the update cycle to reset it. Make sure that your computer is turned on and that you have an active internet connection. The software will automatically reprogram and update your key.
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Turn on your key, enter your PIN and press 3 - 1 - 1 - 3.
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Your personal Pin Number will never change as long as you have the same KEY. Memorize this number and never attach it to your KEY.
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You will no longer be receiving emails with your update code. You must update your KEY using the software downloaded from the RISCO Website. Once installed, the software will detect and update your key through the USB Cable in a few seconds. Simply connect your key to your computer and make sure that you have an open and active internet connection.
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You may turn your key in to the REALTOR Store® anytime Monday through Friday between the hours of 8:30 a.m. and 5:00 p.m. You may also mail the key to Salt Lake Board of REALTORS, Attn: Key Dept., 230 W. Towne Ridge Parkway, Sandy, UT 84070.
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When you power up your expired KEY, it will display the phone number you can call for an offline update code. Entering the code into your KEY will temporarily update the KEY until midnight that same day. Be sure to connect your KEY to your computer that evening in order to avoid problems the following day.
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Yes. You can download the software on as many computers as you'd like. Simply logon to the RISCO Website using the internet connection on that PC and follow the necessary steps for installation. Additional USB Cables can be purchased at the REALTOR Store®.
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If you get a temporary update code from RISCO's Website or by calling in, that update code will only last until midnight of that same day. You will need to plug your KEY into your computer in order to update for the seven (7) day cycle. Updating your KEY through your computer will only work once the software is properly downloaded and you are connected to the internet.
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Yes. Each agent's KEY will update from the same computer.
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When your KEY says "DEVICE LOCK UP", this means that you have entered in too many wrong update codes or wrong Pin Numbers. You may have also just pressed too many buttons while your KEY was on. To fix your KEY, you will have to bring it into the Board for reprogramming.
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When you have a "TAMPER LOCK UP" this means that too many incorrect codes were pressed into your KEY. Your KEY should give you the option to enter a temporary Reset Code after a few seconds. To obtain this temporary Reset Code please contact RISCO. Their automated phone number is (913)722-3212If for any reason you cannot access this service, please contact our KEY Department.
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You will need to bring your KEY into the Board Store to have it reprogrammed to download the correct information onto your KEY.
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If you lose your KEY, contact the Board as soon as possible. The Board will place it into a LOST status, so it may not be used by anyone else. Losing your KEY also forfeits your original deposit; so to replace your lost KEY, you will need to come into the Board and pay $50 for a deposit on a new KEY.
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If your lost KEY is returned, you will receive $35 back from the original deposit.
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When you switch Brokers, you will need to turn in a new  ReaderKEY Lease Agreement and RediSAFE Purchase Agreement signed by your NEW Broker and yourself. You must have this paperwork turned into us within 10 business days of your transfer. You may also bring your KEY in to get it reprogrammed so the correct office information is on your KEY.
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Contact the key dept. at 542-8870 so we can modify this information. Please note that since it's internally programmed in the box, you will need to bring your boxes in to the REALTOR Store® to be reprogrammed for a complete fix.
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Unfortunately, the RISCO software is currently incompatible with Mac Computers. We are working with RISCO to resolve this problem. Please read this for further assistance or contact the Key Administrator.
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If you have questions about the Salt Lake Board of REALTORS® that haven't been answered on this page, please email our webmaster and she will respond to you shortly with the information you need.
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If you are planning on switching Boards, you will need to turn your ReaderKEY into the SLBR and lease another one through your new Board. Your SAFE's may be transferred to your new Board, just let the SLBR KEY department know when you want them transferred.
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You will definitely need to turn in your KEY within 48 hours of going inactive with the Board. Failing to do so, will hold your last Broker responsible for all reoccurring charges for the KEY.
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If the agent does not return their KEY within 48 hours, they will no longer be eligible for any refund. The last responsible Broker will also be assessed a $50 lease buy out option. This charge must be paid in order to release any and all responsibility from the Broker. If the charge is left unpaid, the reoccurring yearly lease will be charged to the Broker's account until they pay the buy out or return the KEY. The Broker may want to personally try to contact the agent to get the KEY back. If they succeed in collecting the KEY from the agent and return it to the Board, they will no longer be held responsible for the KEY.
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If you have questions about the Salt Lake Board of REALTORS® that haven't been answered on this page, please email our webmaster and she will respond to you shortly with the information you need.
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